Here you will find answers to frequently asked questions. If you can’t find what you’re looking for, please contact show management at [email protected] or 310-573-8564.

GENERAL INFORMATION

When is the conference?

Conference: May 11-14, 2020
Expo: May 12-13, 2020

How do I secure a sponsorship and/or exhibit space? 

Check out the Sponsorship Prospectus. Contact Tony Quist about available sponsorship and booth space.

What is the display space cancellation policy?

A written notice of cancellation is required. Please send cancellation notice to: ACT Expo, c/o GNA, 2525 Ocean Park Blvd, Suite 200, Santa Monica, CA 90405. Cancellations received before March 20, 2020, will be assessed a penalty of 50% of the total participation fee. No refunds will be made for cancellations received after March 20, 2020.

REGISTRATION INFORMATION

When does registration open?

Online registration will open in November 2019. On-site registration will be available May 11-14, 2020.

What is included in registration?

Full conference registration includes access to educational sessions, workshops, expo hall, ride & drive, catered events, fleet awards reception, and post-event resources.

Expo hall only registration includes access to the expo hall, ride & drive, expo hall catered events, and the fleet awards reception.

Do I need to register my booth personnel?

Yes, all staff that will be on the show floor during open hall hours will need a badge. Please contact your company’s booth manager for additional information.

How many passes are included with a booth?

20’x20′ and 10’x40′ booths receive 6 full conference registrations, 10’x30′ receive 5, 10’x20 receive 4, and 10’x10′ booth receive 2 registrations. Download the Sponsorship Prospectus for full sponsor benefits.

What is the cancellation policy for exhibitor badges?

Registration refund requests must be submitted to the registration manager at [email protected]. If your cancellation request is received by March 13, 2020, you will receive a refund, less a $100 processing fee. If approved, please allow up to four weeks for refund processing. After March 13, 2020, refunds will not be processed. However, substitutions are permitted and must be confirmed by May 1, 2020. You will not be eligible for a refund if you are a “no-show”.

What is included with my Full Conference – Sponsor/Exhibitor registration?

Full conference registration includes access to educational sessions,workshops, expo hall, ride & drive, catered events, fleet awards reception, and post-event resources.

Can I attend workshops and sessions?

Yes, if you have registered for a full conference badge.

EXHIBITOR INFORMATION

What’s included in my booth? 

Each 10′ x 10′ booth will be set with 8′ high black and white back drape and 3′ high white side dividers. Booths 300 sq. ft. or less will receive a one-line identification sign. Booths larger than 300 sq. ft. may receive a one-line identification sign upon request.

The exhibit area is not carpeted; however, the aisles will be carpeted in midnight blue. To enhance the appearance of your booth, rental carpet is available through Freeman.

How do I display equipment/vehicles at my booth?

Contact Tony Quist with information about what equipment/vehicle you would like to display. Please provide the name, size, and description; include an image of the equipment/vehicle(s); and indicate whether it’s a debut.

Display vehicles must have battery cables disconnected and taped, alarm systems deactivated, fuel tanks no more than 1/4-tank full or 5 gallons, whichever is less, and fuel tank filler caps locked and/or sealed. A vehicle with a battery cutoff switch is not required to disconnect the battery cables, but switch must remain off throughout entire show and cannot be accessible to the public.

Can I share my booth space with another vendor?

Booth sharing is not permitted unless approved by show management. Contact Tony Quist at [email protected] with your request.

ADVERTISING / PRESS

How do I schedule a Press Conference during the event?

Contact our Manager of Communications & Media, Celeste Griffy at [email protected].

SPONSOR/EXHIBITOR BENEFITS

What do exhibit booth fees include?

Check out the ACT Expo Sponsorship Prospectus.

How can I get a list of conference attendees?

We do not sell our attendee list.

Attendee List Scam Warning: As with many larger conferences and trade shows, companies are contacting attendees and exhibitors offering attendee and contact lists. The companies may claim to represent ACT Expo or remain ambiguous. Please note that no company is authorized to distribute or sell any lists for large conferences and trade shows, including ACT Expo. Scammers offering to sell these lists often aggregate information based on web crawler and email scraper programs to find email addresses from various websites, including LinkedIn and Facebook. While this is illegal in most countries, these scams occur regularly. Avoid posting your email address online as a preventative measure.

Please do not engage with and/or acquire/purchase any list from any company claiming to possess the ACT Expo database, attendee list, or contact information. Responding to these emails (even to unsubscribe) confirms that your email address is valid.

How is my contact information protected?

Exhibiting companies’ primary contact information is given to our official vendor, Freeman Decorating, for the purpose of ordering booth materials. These vendors do not share this information, nor do we post exhibitor email contact information on our website.

ACT Expo never sells or provides attendee email addresses. However, this may not prevent attendees from receiving fraudulent emails offering lists for purchase.

HOTEL & TRAVEL

Where is the conference?

Long Beach Convention Center
300 E Ocean Blvd
Long Beach, CA 90802

Is parking available?

The main parking lot for the Long Beach Convention Center is located along Shoreline Drive. Parking is $15 per entry, no in and out privileges. More parking information is available here.

Are EV charging stations available?

Five Blink stations are located in the parking structure at 400 East Seaside Way, Long Beach, CA, 90802. Two are in section 2B/2C and three are down the ramp between levels 1 and 2.

Where should my Uber/Lyft drop me off?

100 South Pine Ave, Long Beach, CA 90802

How can I book my hotel room?

Visit the travel page and book directly through the hotel website or over the phone.

ACT Expo does not utilize any third-party booking services. 

ACT Expo does not utilize any third-party booking services. All reservations should be booked directly with the hotel.

Companies such as Convention Housing Authority, Corporate Booking Services, Global Expo Travel, Global Housing Services Corporation, and Exhibition Housing Management have been known to contact attendees offering discounted hotel rates. ACT Expo does not have a relationship with these companies, nor do we recommend using their services. If you receive an email or phone call from any company indicating an affiliation with ACT Expo, we would advise you to not make a hotel reservation through that company. ACT Expo cannot guarantee that reservations made through third parties are valid.

You can protect yourself by following these tips:

  • Check the email address of the individual with whom you are communicating. For ACT Expo, you will only receive emails from @gladstein.org email addresses.
  • Don’t provide personal or payment information using excel files, email, or other non-secure forms of communications.
  • Book hotel rooms directly through the hotel website or phone number.
  • Don’t respond to third parties offering to help book hotel rooms.

If you have any questions regarding booking your hotel room or potential scams, please contact [email protected]

ONSITE INFORMATION

Where is the exhibit hall located?

The exhibit hall is located in Halls A-C of the Long Beach Convention Center.

Is there food and beverage available for exhibitors?

Yes, lunch and networking receptions are included for all registered exhibitors during the conference.

Where and when do I check-in?

Exhibitors who have registered and paid in full must check-in at the Registration Counter located in the Long Beach Convention Center lobby before unloading and booth set up. Exhibitors wanting to add additional exhibitors to their booth can process these registrations online or at the On-site Exhibitor Registration desk. Please note that your account balance must be paid in full prior to booth set up.

Do I need Wi-Fi in my booth?

If you require internet to play a video in your booth, we strongly encourage you to purchase booth Wi-Fi.

FINES AND INSURANCE

Are there any fines to be aware of?

To ensure the integrity of our expo, we have certain policies that if not adhered to, result in fines. No exceptions made.

Badge sharing, splitting or duplicating made outside of the official ACT Expo registration system are strictly prohibited. Any registrant found in violation of this policy will have their badge confiscated, and they will be removed from ACT Expo immediately and forfeit attendance eligibility. All badge printing is done on-site in Long Beach. No badges are mailed to registrants prior to ACT Expo. If you misplace your badge on-site, a new badge must be purchased at the registration counter for $50.

Please do not set brochures or materials on any tables outside of your booth. Please note there will be a fine of $350 if this policy is violated.

Our policy states that you cannot move out until the designated time period on Wednesday at 6:00 pm. Please be respectful to the other exhibitors and attendees by refraining from moving out until 6:00 pm on Wednesday. This includes packing up supplies and/or disassembling your booth area. Please note that a fine of $550 will be assessed to any exhibitor that disassembles their booth prior to 6:00 pm on Wednesday, May 13.

Do I need to provide a certificate of liability insurance and what information would I need to include?

Yes, a certificate of liability insurance is a required document that you will need to provide to ACT Expo by March 31, 2020. The document will need to include the following information:

Description of Operations/Location:
ACT Expo May 11 – 14, 2020
Long Beach Convention Center, Long Beach, CA

Certificate Holder:
ACT Expo, c/o GNA
2525 Ocean Park Blvd, Suite 200
Santa Monica, CA 90405

Email your certificate to: [email protected]

Disclaimer: ACT Expo makes every effort to provide quality services to all our clients, however, there may be circumstances beyond our control where we must determine what is best for the company as a whole. Please note that ACT Expo reserves the right to refuse service to anyone for any reason at any time.