Do you have questions about event registration, badge pick-up, travel, and more? Below you will find answers to the frequently asked questions.
If you can’t find what you’re looking for, please contact the events team at events@gladstein.org or 888-993-0302.
Visit our Attendee FAQs page to view questions related to exhibiting or sponsoring the event.
General Information
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Who are the points of contact for ACT Expo?
Sponsor & Exhibitor Sales
Tony Quist, Senior Vice President & Partner
tony@gladstein.orgExhibitor Registration and General Support
Sharon Boutin, Sponsor & Exhibitor Manager
sharon.boutin@gladstein.orgEvent Logistics
Kimberly Klonoski, Vice President, Events
kimberly.klonoski@gladstein.org -
What are the move-in, move-out, and exhibit hours?
Exhibitor Move‐In
Friday, April 28
Hanging signs, truss, and lighting (By Appointment Only)Saturday, April 29
Direct shipments for large displays & vehicle move‐in (By Appointment Only)Sunday, April 30 | 8:00 am – 5:00 pm
General move-in (Vehicle move‐in By Appointment Only)Monday, May 1 | 8:00 am – 5:00 pm
General Exhibitor Move‐In -
Expo Hall Open Hours
Tuesday, May 2
11:30 am – 5:00 pmWednesday, May 3
10:00 am – 5:00 pmThursday, May 4
10:00 am – 2:00 pm -
Exhibitor Move‐Out
Thursday, May 4
2:00 pm – 10:00 pm (Expo Hall Closes/Move out)Friday, May 5
7:00 am – 5:00 pm (Continued Move‐Out) -
What is the Ride & Drive?
Fleet attendees can test drive the latest advanced clean technology vehicles. If you are interested in providing a vehicle in the Ride & Drive, please contact Tony Quist tony@gladstein.org.
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What advertising and sponsorship opportunities are available?
Please contact Tony Quist at tony@gladstein.org.
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Can our company reserve a meeting room at the Convention Center?
Dedicated meeting rooms are available for your private meetings, product display/demonstrations, hospitality functions and a staff lounge conveniently located off the Expo Hall one level up escalators from Registration Lobby. All meeting room requests must be submitted to Tony Quist tony@gladstein.org.
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Can my company speak on the agenda?
Speaker abstracts may be submitted to the fleet planning committee for consideration at: https://www.actexpo.com/abstracts.
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Can my company reserve an in-booth Press-Event?
To be considered, it is necessary to have an announcement that the media will consider significant news they can cover, like a new product or service or big partnership.
Please contact Tony Quist at tony@gladstein.org.
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Where can I find the Exhibitor Marketing Tool/Media Kit?
The Exhibitor Marketing Toolkit will be available soon.
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How can I obtain a pre-show or post-show attendee list?
We do not provide attendee lists. If you’re an exhibitor, you can collect contact information via business cards, the lead retrieval device, or through the app.
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What is the future date/location for ACT Expo?
ACT Expo 2024 will be returning to the Anaheim Convention Center – Dates to be announced prior to ACT Expo 2023.
Badge Pickup
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Where do I get my badge?
All badges will be picked up at the Registration Counter in the Anaheim Convention Center.
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Can I purchase a badge at the conference?
Badges may be purchased on-site at the Registration Counter; on-site availability and pricing subject to change. Discount codes are not permitted for use with on-site registration purchases. Payment by credit card is the only accepted payment for on-site registration.
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What do I need to pick up my badge?
Please bring your confirmation e-mail/QR code and a form of photo ID to pick up your badge.
Hotel & Travel
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Which airport should I fly into?
The closest airport to the Anaheim Convention Center is John Wayne Orange County Airport (SNA).
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How should exhibitors book hotel rooms?
ACT Expo has secured rooms at several area hotels. Please reference the ACT Expo Travel page for specific hotel information and direct booking links.
Book your hotel rooms before Friday, March 31, 2023 via this link.
*Fraudulent companies have recently contacted ACT Expo attendees claiming to offer discounted hotel rates. Only book hotels through the ACT Expo website.
If you have additional questions, please contact Sharon Boutin at sharon.boutin@gladstein.org or call 310-341-3408 or EventSphere toll-free (US/Canada) 800-659-1678 (International) 1-864-208-2691 or via email at ACTExpoHousing@eventsphere.com
Exhibitor Resources
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Where can I find the Exhibitor Hub?
Exhibitor Hub is formerly known as Exhibitor Dashboard, can be accessed using your Exhibitor Login which was sent to the main contact on your booth contract in the booth confirmation email. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties accessing the Exhibitor Hub.
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What is the difference between the Exhibitor Resources and the Exhibitor Hub?
Exhibitor Hub is where you can access all the Exhibitor Resources such as making an online payment, registering your booth staff, finding information related to your exhibit booth, show schedules, and additional booth services.
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How do I reset my Exhibitor Hub password?
Please email us at sharon.boutin@gladstein.org and we can reset your password for you.
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Is there an Exhibitor Checklist?
Exhibitor Checklist is located in the Exhibitor Hub.
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How do I order booth space carpet, electricity, furniture, AV equipment?
General service order forms are accessible through the Exhibitor Hub. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties accessing the Exhibitor Hub.
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Where can I find the online Freeman Exhibitor Kit?
Freeman Exhibitor Kit can be found in the online Exhibitor Hub. Your login information will be sent to the main contact person listed on the contract. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties accessing the Exhibitor Hub.
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What is the Freeman Advanced shipping address?
Freeman Advance Warehouse Shipping Address:
Exhibiting Company Name / Booth #
ADVANCED CLEAN TRANSPORTATION (ACT) EXPO 2023
C/O FREEMAN
3456 E MIRALOMA AVE
ANAHEIM, CA 92806 -
How do I ship to ACT Expo?
Freeman is the ACT Expo 2023 official general service contractor. You can either ship your crate, boxed or skidded materials to the Freeman Warehouse before ACT Expo or directly ship to your exhibit booth. Please keep in mind that any materials received by Freeman are subject to the Material Handling Charges and are the Exhibitor’s responsibility. Please log into the Exhibitor Hub and download Freeman Quick Facts to see the Shipping Information in detail.
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Will there be complimentary Wi-Fi service?
Yes, the Anaheim Convention Center offers complimentary Wi-Fi in public and pre-function spaces. If you need to order additional internet services for your booth, please go to the Exhibitor Hub and download the order form.
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How do I rent lead retrieval for my booth?
Lead Retrieval order form is available in the Exhibitor Hub. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties accessing the Exhibitor Hub.
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Where can I find Exhibitor Appointed Contractor (EAC) form?
Exhibitor Appointed Contractor (EAC) form can be found in the Exhibitor Hub. An EAC/Non-Official Contractor is a company other than the official general service contractors providing a service such as installation and dismantling labor, photography, audio visual, computer rental and other related services and requiring access to your booth during move-in and move-out days. All exhibiting companies/organizations that choose to use an EAC/Non-Official Contractor are required to submit this EAC form, via the online Exhibitor Hub, comply with all rules and regulations and supply necessary information by March 31, 2023. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties accessing the Exhibitor Hub.
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Do we need to obtain a Certificate of Insurance to exhibit?
Yes. Exhibitors must have General Liability Coverage from an insurance provider; this is a requirement, not optional. If you decide to use the services of an Exhibitor Appointed Contractor (EAC, I & D, Display House), you should be aware that you assume third-party liability in the event that the EAC does not pay the general service contractor or Anaheim Convention Center for charges incurred on your behalf.
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Where can I find the booth display regulations?
The Guidelines for Display Rules and Regulations can be found or downloaded in the Exhibitor Hub. Any booth 400 sq. ft. or larger must submit a rendered booth design or photographs from previous use of the booth to tony@gladstein.org for approval by March 31, 2023.
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What are the in-booth vehicle display regulations?
Display Vehicles Entering the Expo Hall. Anaheim Fire Department fire safety requirements for public display of motor vehicles.
- Fuel tanks shall be maintained below 1/4 tank of fuel.
- Caps for fuel tank fill pipes shall be of the locking type and maintained locked.
- Operation of motor vehicles is prohibited except for while setting up pre-event hours
The electrical system shall be de‐energized. This will be one by one of the following:
- Removing the battery.
- Removing the battery cable.
- Disconnecting one battery cable and covering it with electrical tape.
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What are the vehicle move-in instructions?
The Anaheim Convention Center does not have a dedicated marshalling yard. Vehicles that will be displayed in the Expo Hall and or participate in the Ride & Drive will be required to check in and stage at the remote Freeman Marshalling Yard site before going to the convention center. A map, check-in times/dates and further instructions can be obtained by contacting Tony Quist – tony@gladstein.org.
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Will there be vehicle wash & detailing services available?
Vehicle wash/detail services will be available in the Freeman Marshalling Yard between Saturday, April 29 – May 1, 2023. Please contact Tony Quist to receive more information at tony@gladstein.org.
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Can I order food & beverage and bar services in our booth?
Aramark is the exclusive catering service provider at the Anaheim Convention Center (ACC). Booth Catering Order Form can be found in the Exhibitor Hub. No outside catering service is allowed. No exception.
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What is the advanced shipping cost-saving services about?
By advance shipping display freight to the Freeman warehouse by April 23, 2023, that warehouse freight gets delivered to the booth before exhibitor staff arrives to set up resulting in reduced labor costs. If freight is delivered directly to the show site, there will be delays resulting in increased labor costs. Shipping to the advanced warehouse and direct-to-show site costs $1.63/ lb. Freight arriving at the warehouse after April 24th, the price increase to $2.04/ lb.
Staff Registration
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When and where can I pick up my exhibitor staff registration badge?
Badges will be picked up at the Registration Counter on-site at the Anaheim Convention Center. You’ll be provided with the details regarding location and pickup date/time at least one month before move-in. Please bring your confirmation e-mail/QR code and a form of photo ID to pick up your badge. Badges must be picked up by the attendee and cannot be picked up by someone else.
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How can I register for my booth staff?
Exhibitor Registration must be completed through the Exhibitor Hub. Login information was emailed to the contact person on the contract. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties accessing the Exhibitor Hub.
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When and where can I pick up my exhibitor staff registration badge?
Badges will be picked up at the Registration Counter on-site at the Anaheim Convention Center. You’ll be provided with the details regarding location and pickup date/time at least one month before move-in. Please bring your confirmation e-mail/QR code and a form of photo ID to pick up your badge. Badges must be picked up by the attendee and cannot be picked up by someone else.
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What is the exhibitor staff refund policy?
If you are no longer able to attend, we must receive your cancellation request in writing by March 24, 2023, in order for you to receive a refund (less a $50 processing fee for Expo Hall Only/$100 processing fee for Full Conference – which covers credit card processing fees, and the fee our registration vendor charges for your individual event registration). Anyone who is registered but can no longer attend may send a substitute from the same organization (in this case, the processing fee will be waived). After March 24, 2023, refunds will no longer be processed. However, substitutions may be made until April 24, 2023. You will not be eligible for a refund if you are a “no-show” or if the event has already concluded. Registration refund requests must be submitted to registration@gladstein.org.
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What happens after I use all my complimentary exhibitor staff registrations?
Each additional staff badge needed can be purchased for a discounted rate through your Exhibitor Hub Dashboard. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties.
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Are guest/customer/partner passes available?
ACT Expo does not provide guest/customer/partner passes. Staff registrations (passes) that are included in your participation pages is for the exhibiting company staff only and are not to be used for guests/customers/partners. If you would like to purchase an Expo Hall only or a full conference registration pass for your guest/customer/partner, you can purchase at the published rate.
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How do I obtain a Letter of invitation?
You must first be registered as an attendee for ACT Expo in order to receive a letter for the purposes of obtaining a US visa. Requests must be in writing and sent to registration@gladstein.org. Deadline to request a letter is Friday, March 31, 2023, after which we will be unable to process these requests. To request a visa letter (for the purpose of applying for a US visa), please provide your name, email and home address, plus your citizenship, passport number, date of birth, current employer, and position. Please allow 2 weeks for processing. Providing all requested information will expedite the process. Be sure to check with your local consulate and the U.S. Department of State’s Business Visa Center regarding visa and entry regulations and wait times for the United States.
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What is the age restriction to attend/staff the event?
No persons under the age of 18 are allowed on the show floor without direct adult supervision at all times. There must be one accompanying adult 18 years of age or older per child. No strollers are allowed on the show floor at any time. At no time are persons under the age of 18 allowed on the show floor during move-in and move-out. This policy is strictly enforced. Children are not allowed to attend ACT Expo activities. Contact events@gladstein.org should you have any questions.
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Can I bring my own food and drink?
Outside food and drink is not permitted at the Anaheim Convention Center. However, you may bring your own refillable water bottle as there are 30 refilling stations located throughout the facility. Also, small snacks, and items required for medical, religious, or specific dietary purposes are permitted.
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Where can I buy food and beverages at the event?
There are several concessions stands that will be open in the Expo Halls, along with other locations throughout the center. The ACC is a cashless facility and accepts credit or debit cards, Apple Pay, and Google Pay.
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Will conference presentations be available?
Conference materials, including presentations, will be made available after the event for full conference attendees only. Please note that speakers may choose to keep their presentations private, in which case we aren’t able to share the materials with attendees.