Do you have questions about event registration, badge pick-up, travel, and more? Below you will find answers to the frequently asked questions.

If you can’t find what you’re looking for, please contact the events team at events@gladstein.org or 888-993-0302.

Visit our Attendee FAQs page to view questions related to exhibiting or sponsoring the event.

General Information

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Badge Pickup

  • Where do I get my badge?

    All badges will be picked up at the Registration Counter in the Anaheim Convention Center.

  • Can I purchase a badge at the conference?

    Badges may be purchased on-site at the Registration Counter; on-site availability and pricing subject to change. Discount codes are not permitted for use with on-site registration purchases. Payment by credit card is the only accepted payment for on-site registration.

  • What do I need to pick up my badge?

    Please bring your confirmation e-mail/QR code and a form of photo ID to pick up your badge.

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Hotel & Travel

  • Which airport should I fly into?

    The closest airport to the Anaheim Convention Center is John Wayne Orange County Airport (SNA).

  • How should exhibitors book hotel rooms?

    ACT Expo has secured rooms at several area hotels. Please reference the ACT Expo Travel page for specific hotel information and direct booking links.

    Book your hotel rooms before Friday, March 31, 2023 via this link.

    *Fraudulent companies have recently contacted ACT Expo attendees claiming to offer discounted hotel rates. Only book hotels through the ACT Expo website.

    If you have additional questions, please contact Sharon Boutin at sharon.boutin@gladstein.org or call 310-341-3408 or EventSphere toll-free (US/Canada) 800-659-1678 (International) 1-864-208-2691 or via email at ACTExpoHousing@eventsphere.com

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Exhibitor Resources

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Staff Registration

  • When and where can I pick up my exhibitor staff registration badge?

    Badges will be picked up at the Registration Counter on-site at the Anaheim Convention Center. You’ll be provided with the details regarding location and pickup date/time at least one month before move-in. Please bring your confirmation e-mail/QR code and a form of photo ID to pick up your badge. Badges must be picked up by the attendee and cannot be picked up by someone else.

  • How can I register for my booth staff?

    Exhibitor Registration must be completed through the Exhibitor Hub. Login information was emailed to the contact person on the contract. Please email us at sharon.boutin@gladstein.org  if you have any questions or difficulties accessing the Exhibitor Hub.

  • When and where can I pick up my exhibitor staff registration badge?

    Badges will be picked up at the Registration Counter on-site at the Anaheim Convention Center. You’ll be provided with the details regarding location and pickup date/time at least one month before move-in. Please bring your confirmation e-mail/QR code and a form of photo ID to pick up your badge. Badges must be picked up by the attendee and cannot be picked up by someone else.

  • What is the exhibitor staff refund policy?

    If you are no longer able to attend, we must receive your cancellation request in writing by March 24, 2023, in order for you to receive a refund (less a $50 processing fee for Expo Hall Only/$100 processing fee for Full Conference – which covers credit card processing fees, and the fee our registration vendor charges for your individual event registration). Anyone who is registered but can no longer attend may send a substitute from the same organization (in this case, the processing fee will be waived). After March 24, 2023, refunds will no longer be processed. However, substitutions may be made until April 24, 2023. You will not be eligible for a refund if you are a “no-show” or if the event has already concluded. Registration refund requests must be submitted to registration@gladstein.org.

  • What happens after I use all my complimentary exhibitor staff registrations?

    Each additional staff badge needed can be purchased for a discounted rate through your Exhibitor Hub Dashboard. Please email us at sharon.boutin@gladstein.org if you have any questions or difficulties.

  • Are guest/customer/partner passes available?

    ACT Expo does not provide guest/customer/partner passes. Staff registrations (passes) that are included in your participation pages is for the exhibiting company staff only and are not to be used for guests/customers/partners. If you would like to purchase an Expo Hall only or a full conference registration pass for your guest/customer/partner, you can purchase at the published rate.

  • How do I obtain a Letter of invitation?

    You must first be registered as an attendee for ACT Expo in order to receive a letter for the purposes of obtaining a US visa.  Requests must be in writing and sent to registration@gladstein.org. Deadline to request a letter is Friday, March 31, 2023, after which we will be unable to process these requests.  To request a visa letter (for the purpose of applying for a US visa), please provide your name, email and home address, plus your citizenship, passport number, date of birth, current employer, and position. Please allow 2 weeks for processing. Providing all requested information will expedite the process. Be sure to check with your local consulate and the U.S. Department of State’s Business Visa Center regarding visa and entry regulations and wait times for the United States.

  • What is the age restriction to attend/staff the event?

    No persons under the age of 18 are allowed on the show floor without direct adult supervision at all times. There must be one accompanying adult 18 years of age or older per child. No strollers are allowed on the show floor at any time. At no time are persons under the age of 18 allowed on the show floor during move-in and move-out. This policy is strictly enforced. Children are not allowed to attend ACT Expo activities. Contact events@gladstein.org should you have any questions.

  • Can I bring my own food and drink?

    Outside food and drink is not permitted at the Anaheim Convention Center. However, you may bring your own refillable water bottle as there are 30 refilling stations located throughout the facility. Also, small snacks, and items required for medical, religious, or specific dietary purposes are permitted.

  • Where can I buy food and beverages at the event?

    There are several concessions stands that will be open in the Expo Halls, along with other locations throughout the center. The ACC is a cashless facility and accepts credit or debit cards, Apple Pay, and Google Pay.

  • Will conference presentations be available?

    Conference materials, including presentations, will be made available after the event for full conference attendees only. Please note that speakers may choose to keep their presentations private, in which case we aren’t able to share the materials with attendees.

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