Here you will find answers to frequently asked questions. If you can’t find what you’re looking for, please contact the events team at [email protected].

Registration Information

When is the conference?

Conference: May 11-14, 2020
Expo: May 12-13, 2020

When does registration open?

Online registration will open in November 2019. On-site registration will be available May 11-14, 2020.

What is included in registration?

Full conference registration includes access to educational sessions, workshops, expo hall, ride & drive, catered events, fleet awards reception, and post-event resources.

Expo hall only registration includes access to the expo hall, ride & drive, expo hall catered events, and the fleet awards reception.

Who qualifies for the fleet registration rates?

To qualify, you must oversee a fleet of five or more vehicles and be directly responsible for operations, maintenance, and/or procurement of your company’s fleet. You do not qualify if you are currently engaged in sales, marketing, and/or business development for the alternative fuel market, including selling alternative fuels, developing AFV infrastructure, and promoting AFV technologies. Please check with our registration manager ([email protected]) before registering if you have any questions.

What is the registration cancellation policy?

Registration refund requests must be submitted to the registration manager at [email protected]. If your cancellation request is received by March 13, 2020, you will receive a refund, less a $100 processing fee. If approved, please allow up to four weeks for refund processing. After March 13, 2020, refunds will not be processed. However, substitutions are permitted and must be confirmed by May 1, 2020. You will not be eligible for a refund if you are a “no-show”.

If I can no longer attend, can I substitute my registration to a colleague?

If you can no longer attend, you may transfer your badge to a colleague until May 1, 2020, at no charge. Email [email protected] with your confirmation number and your colleague’s contact information.

PAYMENT INFORMATION

What types of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover. Please contact the registration team at [email protected] to pay by check or wire transfer.

Can I purchase a badge offline?

Yes, call the events team at 888-993-0302 or email [email protected]. Please have the following information ready for the attendee(s): full name, email address, company, title, address, phone number.

Can I register multiple people on the same order?

Yes, as you navigate the registration form, there will be an option to add additional attendees before processing payment.

Will fees and taxes be charged?

No fees or taxes will be added to your registration.

BADGE PICKUP

Where do I get my badge?

All badges will be picked up at the registration counter on-site at the Long Beach Convention Center.

Can I purchase a badge at the conference?

Yes, badges can be purchased at the registration counter located in the lobby of the Long Beach Convention Center. Discount codes are not permitted for on-site registration.

What do I need to pick up my badge?

Please bring your confirmation email and a form of ID to pick up your badge.

ATTENDEE INFORMATION

What is the dress code?

Business casual for all daytime and evening events. We recommend dressing in layers as the convention center rooms can run cool or warm throughout the day.

What is the weather like in Long Beach?

The average high temperature in May is 74 degrees, with a low of 57 degrees.

Will Wi-Fi be available?

Yes, Wi-Fi will be available in the session rooms and expo hall. Network and password information are printed on the back of your badge.

When will the conference mobile app be available for download?

The mobile app will be available for download approximately two weeks before the conference. All registered attendees will receive an email with directions on how to download the app.

Are photos allowed?

Yes, we encourage them! Please include #ACTExpo when posting on social media.

Are guests allowed to attend?

Only registered attendees are permitted to attend conference events and visit the expo hall. Personal guests are not permitted to attend any ACT Expo activities, unless they are registered and wearing their badge.

Are children allowed to attend?

Please reach out to the events team at [email protected].

Are pets allowed?

Pets are not permitted at ACT Expo. The only exception is if a person needs the assistance of a service dog as defined in the Americans with Disabilities Act.

Can I bring my own food and drink?

Outside food and drink is not permitted at the Long Beach Convention Center. However, water, small snacks, and items required for medical, religious, or specific dietary purposes are permitted.

Where can I buy food and beverages at the event?

Pacific Café is in the convention center lobby.

Will conference presentations be available?

Conference materials, including presentations, will be made available after the event for full conference attendees only. Please note that speakers may choose to keep their presentations private, in which case we aren’t able to share the materials with attendees.

HOTEL & TRAVEL

Where is the conference?

Long Beach Convention Center
300 E Ocean Blvd
Long Beach, CA 90802

Is parking available?

The main parking lot for the Long Beach Convention Center is located along Shoreline Drive. Parking is $15 per entry, no in and out privileges. More parking information is available here.

Are EV charging stations available?

Five Blink stations are located in the parking structure at 400 East Seaside Way, Long Beach, CA, 90802. Two are in section 2B/2C and three are down the ramp between levels 1 and 2.

Where should my Uber/Lyft drop me off?

100 South Pine Ave, Long Beach, CA 90802

How can I book my hotel room?

Visit the travel page and book directly through the hotel website or over the phone.

ACT Expo does not utilize any third-party booking services. All reservations should be booked directly with the hotel.

Companies such as Convention Housing Authority, Corporate Booking Services, Global Expo Travel, Global Housing Services Corporation, and Exhibition Housing Management have been known to contact attendees offering discounted hotel rates. ACT Expo does not have a relationship with these companies, nor do we recommend using their services. If you receive an email or phone call from any company indicating an affiliation with ACT Expo, we would advise you to not make a hotel reservation through that company. ACT Expo cannot guarantee that reservations made through third parties are valid.

You can protect yourself by following these tips:

  • Check the email address of the individual with whom you are communicating. For ACT Expo, you will only receive emails from @gladstein.org email addresses.
  • Don’t provide personal or payment information using excel files, email, or other non-secure forms of communications.
  • Book hotel rooms directly through the hotel website or phone number.
  • Don’t respond to third parties offering to help book hotel rooms.

If you have any questions regarding booking your hotel room or potential scams, please contact [email protected]