Do you have questions about event registration, badge pick-up, travel, and more? Below you will find answers to the frequently asked questions.
If you can’t find what you’re looking for, please contact the Events Team at 888-993-0302 or registration@trccompanies.com, Monday to Friday, 9:00 a.m. to 5:00 p.m. PT.
Visit our Attendee FAQs page to view general event questions.
General Information
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Who are the points of contact for ACT Expo?
Tony QuistSVP Sales & Events
- Booth Space & Sponsorship Sales
- Onsite Advertising & Branding
- Meeting Rooms
- Ride & Drive
Sharon BoutinSponsor & Exhibitor Manager- Invoicing & Billing
- Registration
- Mobile App
- Housing
Elissa WelnickExhibitor Success Manager- Exhibitor Support
- Exhibitor Profiles
- Housing
- Meeting Rooms
- Registration
Sean WaldExhibitor Account Manager- Sales Support
- Expo Hall Production & Logistics
- EAC & Move-In Support
- Ride & Drive Support
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What are the move-in, move-out, and Expo Hall hours?
Exhibitor Move‐In
Thursday, April 24: 8:00 a.m. – 5:00 p.m.
Direct shipments for large displays & vehicle move‐in (Targeted Only)
Friday, April 25: 8:00 a.m. – 5:00 p.m.
Direct shipments for large displays & vehicle move‐in (Targeted Only)
Saturday, April 26: 8:00 a.m. – 5:00 p.m.
General move-in (Vehicle move‐in Targeted Only)
Sunday, April 27: 8:00 a.m. – 5:00 p.m.
(General Exhibitor Move‐In)
Monday, April 28: 8:00 a.m. – 2:00 p.m.
(all crates must be cleared from all aisles and all exhibits must be set)
Expo Hall Open Hours
Monday, April 28: 4:30 p.m. – 6:00 p.m. (Expo Hall Grand Opening)
Tuesday, April 29: 10:00 a.m. – 5:00 p.m.
Wednesday, April 30: 10:00 a.m. – 5:00 p.m.
Exhibitor Move‐Out
Thursday, May 1: 7:00 a.m. – 10:00 p.m.
Friday, May 2: 7:00 a.m. – 10:00 p.m.
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What is Ride & Drive?
All registered attendees/sponsors/exhibitors can test drive the latest advanced clean technology vehicles. By exhibiting at ACT Expo 2025, your company is not guaranteed a spot to participate in the Ride & Drive. If you are interested in providing a vehicle in the Ride & Drive, please contact Tony Quist at tquist@trccompanies.com.
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What advertising and sponsorship opportunities are available?
Please contact Tony Quist at tquist@trccompanies.com.
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Can our company reserve a meeting room at the convention center?
All meeting space or hospitality requests must be submitted to Tony Quist at tquist@trccompanies.com.
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Can my company speak on the agenda?
Our call for abstract for ACT Expo 2025 ended on September 27, 2024. Remaining agenda slots are limited. If you are interested in speaking, please contact speakers@trccompanies.com.
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Can my company reserve an in-booth Press Event?
To be considered, it is necessary to have an announcement that the media will consider significant news they can cover, like a new product or service or big partnership. Please contact Tony Quist at tquist@trccompanies.com.
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What is the cancelation and refund policy?
If an Exhibitor wishes to withdraw from ACT Expo, the Exhibitor must provide notice by email to Show Management. Cancellations received before Wednesday, January 15, 2025 will be assessed as a cancellation fee of 50% of the total participation fee. No refunds will be made for cancellations received after January 15, 2025. Notification of an exhibitor’s decision to cancel or reduce exhibit space must be submitted in writing to:
ACT Expo/ TRC Companies, Inc. tquist@trccompanies.com
The date the written notice is received is considered the official cancelation date. It is the responsibility of the exhibitor to confirm that the cancellation has been received by Show Management.
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How do I change my company’s designated primary contact person?
If you need to change your company’s designated primary contact person, you will need to send an email with the request to sboutin@trccompanies.com
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What is the future date/location for ACT Expo 2026?
ACT Expo 2026 Dates are Coming Soon!
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Will Wi-Fi be available in the Expo Hall?
Yes, the Anaheim Convention Center offers Wi-Fi for attendees; more information will be available in the mobile app. However, if you need dedicated service in your booth, we do recommend purchasing a Wi-Fi package.
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When will the conference mobile app be available for download?
The ACT Expo mobile app will be available ahead of the event only to registered attendees. You will be notified via email when the app is ready to download.
Booth Staff Registration
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How do I register for my booth staff?
All registration must be completed through the Cvent Registration website. The login information was sent to the primary contact in the booth confirmation email.
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What happens after I use all my complimentary exhibitor staff registrations?
Additional staff badges can be purchased for a discounted rate through your Cvent Registration account or through the Exhibitor Hub.
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Can I pick up badges for my team?
All attendees must pick up their own ACT Expo 2025 badge. No one is permitted to pick up a badge on behalf of someone else.
To pick up your badge you must show both:
- Registration confirmation email or badge pickup QR code (will be emailed before ACT Expo).
- Valid government-issued photo ID.
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If I can no longer attend, can I substitute my registration to a colleague?
Substitutions may only be made online by the original registrant. The deadline to substitute an attendee is Friday, April 18, 2025. Onsite substitutions are not permitted.
See below for instructions:
- Click here to view/modify your registration.
- Enter the confirmation number and email address used to register.
- On the next page, click “Substitute Registration”.
- Enter the information of the person you are transferring the registration to.
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Can I share a badge?
Badge sharing, splitting or duplicating made outside of the official ACT Expo registration system are strictly prohibited. Any registrant found in violation of this policy will have their badge confiscated, and they will be removed from ACT Expo immediately and forfeit attendance eligibility. All badge printing is done onsite in Anaheim. No badges are mailed to registrants prior to ACT Expo.
All attendees must pick up their own badge; no one is permitted to pick up a badge on someone’s behalf. Attendees will be required to show a valid government-issued photo ID to pick up their badge.
If you misplace your badge onsite, a new badge must be purchased at the registration counter for $50.
Hotel Accommodation
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How can I book my hotel room?
ACT Expo discounted hotel blocks will open in December 2024. Eventsphere is our ONLY authorized housing vendor for 2025 in Anaheim. Learn more here.
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Should companies be calling or emailing me to book my hotel?
EventSphere is the ONLY authorized housing vendor for ACT Expo. Hotel booking and reservation communications for ACT Expo Anaheim hotels will only come from EventSphere, actexpohousing@eventsphere.com.
Be aware of hotel resellers or fraudulent companies offering discounted hotel rates. ACT Expo is NOT affiliated with such companies in any capacity. We encourage you to work with EventSphere as our official housing agency and recommend exercising caution when making hotel arrangements. Do not respond to 3rd party companies offering to help make a hotel reservation. ACT Expo cannot be held liable for arrangements made with unofficial vendors.
Be sure you are booking a hotel room directly through EventSphere via the hotels page on our website. If you have any questions regarding hotel bookings or potential scams, please contact Show Management at events@trccompanies.com.
Exhibitor Resources
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What is the Exhibitor Hub and how can I access it?
The Exhibitor Hub is your online company profile on the official ACT Expo website and floor plan. You can also see links for show services for your booth and deadlines for items such as insurance and EACs. You can access the Exhibitor Hub by using your Exhibitor Login, which was sent to the Primary Contact in the booth confirmation email. Please email us at ewelnick@trccompanies.com if you have any questions.
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How do I reset my Exhibitor Hub password?
You can click “Forgot Password” to reset your password or email us at sboutin@trccompanies.com and we can reset your password for you.
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Do we need to obtain a Certificate of Insurance to exhibit?
Yes. Exhibitors must have General Liability Coverage from an insurance provider; this is a requirement, not optional. If you decide to use the services of an Exhibitor Appointed Contractor (EAC, I & D, Display House), you should be aware that you assume third-party liability in the event that the EAC does not pay the general service contractor or Anaheim Convention Center for charges incurred on your behalf.
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Where can I find the booth display regulations?
Coming soon
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What are the in-booth vehicle display regulations?
Coming soon
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What is the vehicle move-in instructions?
Coming soon
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Can I order food and beverage and bar services in our booth?
Yes, Aramark is the exclusive catering provider at the Anaheim Convention Center.
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How can I obtain a pre-show attendee list?
To protect the privacy and security of our attendees, we adhere to strict confidentiality policies. We do not share or sell our attendee list. We encourage using the official ACT Expo Mobile App for onsite networking.
Be aware of fraudulent companies claiming to sell or distribute the ACT Expo attendee list. Should anyone contact you about purchasing the attendee list, do not reply and inform Show Management immediately at events@trccompanies.com.
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Do you have a list of Union Jurisdictions in Anaheim?
A list of Union Jurisdictions in Anaheim can be found in the Freeman Exhibitor Service Kit.
(Coming soon)