Do you have questions about event registration, badge pick-up, travel, and more? Below you will find answers to the frequently asked questions.

If you can’t find what you’re looking for, please contact the events team at events@trccompanies.com or 888-993-0302.

Visit our Attendee FAQs page to view general event questions.

General Information

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Badge Pickup

  • Where do I get my badge?

    LVCC West Hall, Atrium Lobby​

    • Sunday, May 19: 12:00 pm – 5:00 pm​
    • Monday, May 20: 7:00 am – 6:00 pm​
    • Tuesday, May 21: 7:00 am – 5:00 pm​
    • Wednesday, May 22: 7:00 am – 5:00 pm​
    • Thursday, May 23: 7:00 am – 1:00 pm​

     

    Westgate (Lobby), Sahara (Lobby), Resorts World (Near the Vegas Loop), and Fontainebleau (South Lobby, Main Casino Floor)​

    • Saturday, May 18: 2:00 pm – 6:00 pm​
    • Sunday, May 19: 2:00 pm – 6:00 pm​
    • Monday, May 20: 7:00 am – 6:00 pm​
    • Tuesday, May 21: 7:00 am – 5:00 pm​
  • Can I purchase a badge at the conference?

    Badges may be purchased on-site at the Registration Counter; on-site availability and pricing are subject to change. Discount codes are not permitted for use with on-site registration purchases. Payment by credit card is the only accepted payment for on-site registration.

  • What do I need to pick up my badge?

    Please bring your confirmation email/QR code and a form of photo ID to pick up your badge. Attendees are required to pick up their own badge.

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Exhibitor Resources

  • Where can I find the Exhibitor Hub?

    Exhibitor Hub is an online portal to list your Company Profile on the Official ACT Expo Floor Plan and you can order your exhibit booth related services such as Freeman online ordering, catering, AV, internet, etc. You can access the Exhibitor Hub using your Exhibitor Login which was sent to the Primary Contact on your booth contract in the booth confirmation email. Please email us at sboutin@trccompanies.com if you have any questions or difficulties accessing the Exhibitor Hub.

  • How do I reset my Exhibitor Hub password?

    You can click “Forgot Password” to reset your password or email us at sboutin@trccompanies.com and we can reset your password for you.

  • Is there an Exhibitor Checklist?

    Yes, it is located in the Exhibitor Hub.

  • How do I order booth space carpet, electricity, furniture, AV equipment?

    The Official General Service Contractor is Freeman, you can access their order forms through the Exhibitor Hub. Please email us at sboutin@trccompanies.comi if you have any questions or difficulties accessing the Exhibitor Hub.

  • Where can I find the online Freeman Exhibitor Service Kit?

    Freeman Exhibitor Service Kit can be found in the online Exhibitor Hub. The login information was sent to the Primary Contact person listed on the contract. Please email us at sboutin@trccompanies.com if you have any questions or difficulties accessing the Exhibitor Hub.

  • Where do I ship my show materials or exhibit booth related packages?

    Freeman is the ACT Expo 2024 official general service contractor. You can either ship your crate, boxed or skidded materials to the Freeman Warehouse before ACT Expo or directly ship to your exhibit booth. Please keep in mind that any materials received by Freeman are subject to the Material Handling Charges and are the Exhibitor’s responsibility. Please log into the Exhibitor Hub and download Freeman Quick Facts to see the Shipping Information in detail.

     

    Warehouse Shipping Address:

    Exhibiting Company Name/Booth#

    ACT Expo 2024 c/o Freeman

    6675 W Sunset Road

    Las Vegas, NV 89109

    USA

     

    If you want to ship your materials directly to showsite, Freeman will receive shipments at the exhibit facility beginning on May 17, 2024. Shipments arriving before this date may be refused by the facility. Any charges incurred for early freight accepted by the facility will be the exhibitor’s responsibility.

     

    Showsite Shipping Address:

    Exhibiting Company Name/Booth#

    Las Vegas Convention Center West Hall

    ACT Expo 2024 c/o Freeman

    300 Convention Center Drive

    Las Vegas, NV 89109

    USA

  • How do I rent lead retrieval for my booth?

    Lead Retrieval Service is available through Cvent Registration which is available in the Exhibitor Hub. Cvent Registration email was sent to the Primary Contact on the contract. Please email us at sboutin@trccompanies.com if you have any questions or difficulties accessing Cvent Registration site or the Exhibitor Hub.

  • Where can I find Exhibitor Appointed Contractor (EAC) form? How do I register my EAC?

    If your company will be using an Exhibitor Appointed Contractor (EAC) to install and/or dismantle any part of your ACT Expo 2024 exhibit booth, you are required to designate that company before April 19, 2024. Any EACs that have not gone through the designation process before will not be allowed on the exhibit floor.

    CLICK HERE and select “Exhibitor Select Here & Click Continue to Complete EAC Designation”.  [Note: you must complete a separate form for each EAC company working in your booth].

  • Do we need to obtain a Certificate of Insurance to exhibit?

    Yes. Exhibitors must have General Liability Coverage from an insurance provider; this is a requirement, not optional.  If you decide to use the services of an Exhibitor Appointed Contractor (EAC, I & D, Display House), you should be aware that you assume third-party liability in the event that the EAC does not pay the general service contractor or Las Vegas Convention Center for charges incurred on your behalf.

  • Where can I find the booth display regulations?

    ACT Expo has adapted the International Association of Exhibitions and Events (IAEE) Guidelines for Display Rules and Regulations. Your display products must fit within the confines of your booth area and must be arranged in such a manner to not obstruct neighboring exhibits. Anything that does not comply with the ACT Expo Booth Rules and Regulations will be removed at the exhibitor’s expense. As a matter of safety and courtesy to others, exhibitors should conduct sales presentations and product demonstrations in a manner which assures all exhibitor personnel and attendees are within the contracted exhibit space and not encroaching on the aisle or neighboring exhibits.

    The Guidelines for Display Rules and Regulations can be found or downloaded here. Any booth 400 sq. ft. or larger must submit a rendered booth design or photographs from previous use of the booth to swald@trccompanies.com for approval by March 29, 2024.

  • What are the in-booth vehicle display regulations?

    Exhibitor may not display products in their booth or on Show vehicles from eligible non-exhibiting companies unless approved in writing by Show Management. If the vehicle arrives at ACT Expo with blatant usage and/or branding of products from non-exhibiting companies, your booth vehicle will not be placed at the Show.

     

    All vehicles must be submitted to the General Service Contractor for approval by March 29, 2024 and exhibitors are required to pay a vehicle permit fee through Las Vegas Convention Center.

    • Proof of license must be provided upon request.
    • Fuel tanks shall be maintained below 1/4 tank of fuel.
    • Fuel tank openings shall be locked or sealed by tape to prevent vapors; batteries must be disconnected. Vehicles may not be started, run, or moved during event hours.
    • Batteries must be disconnected. Battery cables are removed. Auxiliary batteries not connected to engine starting system may be left connected. External chargers or batteries are recommended for demonstration purposes.
    • No battery charging is permitted inside the building.
    • Combustible/flammable materials must not be stored beneath display vehicles.
    • Fueling or de‐fueling of vehicles is prohibited.
    • Vehicles shall not be moved during exhibit hours.
    • 36” of clear access or aisles must be maintained around the vehicle.
    • Vehicles must be a minimum of 20 feet from exit of door or exit pathway.
  • What are the vehicle move-in instructions?

    Drivers transport vehicles to the event. Please be prepared to provide exhibiting company and booth number to the Freeman staff attendant. Once checked in, drivers will be instructed where to park to unload vehicles to prep/wash before moving into the Expo Hall, or park in Ride & Drive pre-event staging location.

    Place a piece of paper on the inside windshield/dash of the vehicle to indicate where the vehicle should be placed. (Ride & Drive Vehicle or Booth Space Vehicle with Booth Number/Company).

    After your vehicle is washed/ready to move in, and carpet and electrical have been installed, your staff/driver will drive the vehicle into the Expo Hall while being escorted/spotted by Freeman & ACT Expo staff in the designated booth location.

  • Can I book a private meeting room?

    All meeting room requests must be submitted to Tony Quist tquist@trccompanies.com. 

  • Will there be vehicle wash & detailing services available?

    Details coming soon.

  • Can I order food & beverage and bar services in our booth?

    Yes, Sodexo is the exclusive catering provider at the Las Vegas Convention Center.

  • Do you have a list of Union Jurisdictions in Las Vegas?

    A list of Union Jurisdictions in Las Vegas can be found in the Freeman Exhibitor Service Kit.

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Staff Registration

  • How do I register for my booth staff?

    Exhibitor Registration must be completed through the Cvent Registration website which is included in the Exhibitor Hub. Login information was emailed to the Primary Contact on the contract. Please email us at sboutin@trccompanies.com if you have any questions or difficulties accessing the Cvent Registration or the Exhibitor Hub.

  • What happens after I use all my complimentary exhibitor staff registrations?

    Additional staff badges can be purchased for a discounted rate through your Cvent Registration account or through the Exhibitor Hub. Please email us at sboutin@trccompanies.com if you have any questions or difficulties.

  • Are guest/customer/partner passes available?

    ACT Expo does not provide guest/customer/partner passes. Your complimentary registrations (passes) that are included in your participation allotment is for the exhibiting company staff only and are not to be used for guests/customers/partners. If you would like to purchase an Expo Hall only or a full conference registration pass for your guest/customer/partner, you can purchase at the published rate.

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